Privacy Policy

1. Introduction

This privacy policy describes how FireHosting collects, uses, retains, and protects personal data from users of its website fire-hosting.net and related services. FireHosting is committed to respecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR - EU 2016/679).

2. Data Controller

The data controller is:

Tristan GASTALDY
Proprietorship 10 avenue de la république Annecy Email: [email protected]

3. Data Collected

FireHosting may collect the following data when users browse or use its services:

  • Identification data: name, surname, email address, IP address
  • Connection data: connection logs, IP addresses, date/time
  • Billing data: postal address, payment method (payments are handled by a secure third-party provider; FireHosting does not store bank details)
  • Browsing data: cookies, user preferences, visited pages

4. Purpose of Data Collection

Data is collected and used for the following purposes:

  • To provide and manage ordered services (hosting, servers, technical support)
  • To manage client accounts and billing
  • To secure infrastructure (fraud prevention, detection of malicious activity)
  • To improve user experience and website performance
  • To meet legal and regulatory obligations

5. Cookies

Cookies may be placed on the user's device while browsing. The cookies used serve to:

  • Ensure the proper functioning of the website
  • Analyze traffic and usage
  • Remember user preferences

Users can configure their browser at any time to refuse or delete cookies.

A cookie consent banner is displayed on first visit in accordance with current regulations.

6. Data Retention

Personal data is kept only as long as necessary to fulfill the purposes stated above, and within legal timeframes:

  • Account data: 3 years after the last activity
  • Billing data: 10 years (accounting obligation)
  • Technical logs: up to 12 months

7. Data Sharing

Personal data is never sold or rented. It may be shared only with:

  • FireHosting's technical providers (payment, infrastructure, emailing, etc.)
  • Judicial authorities in case of legal request

All providers are bound by strict confidentiality and security obligations.

8. Security

FireHosting implements technical and organizational measures to protect personal data:

  • Data encryption (SSL, databases)
  • Enhanced authentication systems
  • Access monitoring
  • Hosting in France on secure servers

9. Your Rights

According to the GDPR, you have the following rights:

  • Right of access to your data
  • Right to rectification
  • Right to erasure (within legal limits)
  • Right to data portability
  • Right to object to processing
  • Right to restrict processing

You may exercise these rights by contacting us at: [email protected]
A response will be provided within 30 days.

10. Changes

FireHosting reserves the right to modify this policy at any time. Any changes will be displayed on this page with the date of update.

Last updated: 04/05/2025